since 1976
since 1976
Cycle & Carriage Bintang Berhad (Cycle & Carriage) dominates at the 2018 Mercedes-Benz Passenger Cars Southeast Asia (SEA) II Skills Competition Finals. Producing the most number of finalists this year, Cycle & Carriage service professionals were fierce contenders competing with the best from Malaysia and the region.
Following intense elimination stages, Cycle & Carriage made it to the final stages represented by 11 out of 25 finalists at the 2018 Mercedes-Benz SEA II Skills Competition. This was the highest number of finalists representing a dealership. The participating Cycle & Carriage team was represented by technicians, parts specialists, and service consultants from its Petaling Jaya, Glenmarie, Mutiara Damansara, Georgetown, Alor Setar, and Johor Bahru branches.The competition took a holistic approach by putting all participants through a series of theory and practical challenges, followed by a quiz. Cycle & Carriage demonstrated a steady and consistent performance when quizzed on topics ranging from technical know-how to general Mercedes-Benz knowledge. Participants were also graded on technical performance, evaluating safety, quality, skill, product knowledge and organisation of work. The judging panel comprised experts and the management from Mercedes-Benz Malaysia.
With the biggest contingent of service professionals qualifying for the finals, Cycle & Carriage, bagged multiple trophies in the Qualified Parts Process Specialist (QPPS), Qualified System Technician (QST), Certified Diagnostic Technician (CDT), Certified Service Advisor (CSA), and Advanced Modern Apprenticeship categories. The categories mirrored the various service professionals present at service centres serving Mercedes-Benz customers today across Peninsular and East Malaysia. The deserving winners were also presented with a medal and cash prize ranging from RM500 to RM10,000.The Mercedes-Benz Malaysia SEA II Skills Competition is organized by Mercedes-Benz Malaysia once every two years. First held in 2008, the competition is a platform for all authorised Mercedes-Benz dealers to showcase best practices and promote healthy competition among technical and service professionals in Malaysia and across the region. This year the Mercedes-Benz SEA II Skills Competition widened its reach to include technical and service professionals from other countries in the region namely, Indonesia and Singapore.
Cycle & Carriage has been a strong contender in past Mercedes-Benz Malaysia Skills Competitions, holding the record for the most victories won in a single competition in 2008. Staffed by globally certified customer service professionals, Cycle & Carriage has the largest Mercedes-Benz dealer network in Malaysia with 13 dealerships.
